Frequently Asked Questions

What products do you offer?

Northern Stitch Co. specializes in embroidery and personalized apparel, along with graphic apparel, hats, bags, gifts, and other personalized pieces.

Embroidery is the primary focus of the shop, with additional apparel and gift options available throughout our collections.

What embroidery personalization do you offer?

Available embroidery personalization may include:

• Names
• Initials
• Monograms
• Simple lettering or wording
• Dates incorporated into an embroidered design
• Thread color choices
• Available embroidery designs

Options depend on the item, available fonts, lettering styles, monograms, thread colors, and embroidery designs.

Can I personalize an embroidered item?

Yes. Many embroidered items can be personalized with available options such as names, initials, monograms, dates, or lettering.

Available personalization options will vary by product and design.

Do you offer graphic apparel?

Yes. Northern Stitch Co. offers graphic tees, sweatshirts, and other apparel in addition to embroidery.

Available designs, garment styles, colors, and sizes will be listed with each product.

Do you create completely custom designs?

Not necessarily. Northern Stitch Co. offers available embroidery and graphic designs along with personalization options for many products.

If you're looking for a particular type of personalization or have a special request, please use our Contact page to ask about available options before ordering.

How do I request personalization or a special order?

Please visit our Custom Orders page and provide as much information as possible, including:

• Item you're interested in
• Size
• Quantity
• Color preferences
• Personalization details
• Any other relevant information

We'll review your request and let you know what options are available.

How long will my order take?

Turnaround times vary depending on the item, personalization, availability of garments and materials, and current order volume.

Some garments, blanks, or materials may need to be ordered before production can begin, so please allow adequate time for processing, production, and shipping.

Rush orders and specific delivery dates are not guaranteed.

Once an order ships, delivery time will depend on the carrier and destination.

How much does shipping cost?

Shipping charges are displayed during checkout before you complete your purchase.

Can I return or exchange a personalized item?

Personalized items are final sale because they are made specifically with the personalization selected for your order.

Please carefully review names, spelling, sizes, colors, and other personalization details before submitting your order.

If an item arrives damaged or there is a problem with the item you received, please use our Contact page so we can review the issue.

Can I change a personalized order after placing it?

Please contact us as soon as possible if you notice an error or need to request a change.

Once production has begun or garments, blanks, or materials have been ordered specifically for your purchase, changes may not be possible.

Can I cancel my order?

Please contact us as soon as possible if you need to request a cancellation.

Orders might not be eligible for cancellation once materials have been ordered or production has begun. Personalized items that have entered production are final sale.

How do I care for embroidered items?

Always follow the garment manufacturer's care instructions when available.

To help protect embroidery:

• Wash using cool or cold water when appropriate for the garment.
• Avoid harsh bleach on embroidered areas.
• Avoid excessive heat.
• Do not iron directly over embroidery.
• Follow any additional care instructions included with your item.

How do I care for graphic apparel?

To help keep graphic apparel looking its best:

• Turn the garment inside out before washing.
• Wash in cold or cool water.
• Use a mild detergent.
• Do not use bleach.
• Avoid ironing directly over the design.
• Follow any additional care instructions provided with the item.

What if I have a question about my order?

Please visit our Contact page and complete the contact form. Include your order information and as much detail as possible so we can assist you.

Northern Stitch Co.
Embroidery • Personalized Apparel • Gifts
Located in beautiful Northern Michigan